Comparison Between SuiteCRM and SugarCRM

In this article we try to compare the two popular CRM Solutions. Both are highly popular and recommendable by the industry professionals. Yes we are talking about SuiteCRM and SugarCRM. Now before we unveils its feature and other advantages or disadvantages we like you to know why CRM 4solutions are required.

When organization grow then their needs and requirements also grows. Obviously when their Database of customers grow they feel the requirement of CRM solution where they can maintain their customer’s track records, Sales processes and every possible essential detail of their customers. Now at that point of time the question arises that which software to choose in order to minimize their efforts and maximize their returns.

We (Hitechprovider) Provides Customize Solutions in SugarCRM and in SuiteCRM and we believe that these are the best CRM software’s out there. You may think that we are showing partiality by recommending them but if you are small/Medium scale and even large organization then you might want to cut the cost and look for open source platform which serve as a base for you CRM needs. Also the usual needs of an organization revolves around tracking pipeline, help desk operations, generating monthly reports and running marketing automation etc. But as companies grows their needs also grows very fast and these software (SugarCRM and SuiteCRM) are highly customizable to organization’s needs.

Before we start comparing these two software’s let’s take a look into their brief history.

HISTORY

  Sugar CRM started its operations in 2004 as an open source platform and gained a wide popularity worldwide. John Roberts, Clint Oram and Jacob Taylor are the pioneers and Founder of SugarCRM.. They started working on Sugar CRM as a full time on april 2004 and incorporated a company in California in June 2004. As time passes the popularity of SugarCRM grows and helps them to raise 86 million Dollars by Drapher Fisher jurvetson,, Goldman sachs, Walton International and New Enterprise associates. As of 2017 they have more than 2 billion user worldwide and counting.

 

SuiteCRM is divaricate from SugarCRM in 2013 which is designed by Sales agility when SugarCRM decided to Make SugarCRM community addition. SugarCRM CE is the one last open source by Sugar after they have moved to Enterprise paid additions. SuiteCRM   has been downloaded by more than 500000 times since its release. Suite CRM has won BOSSIE Award 2015 and 2016 for the world’s best open source CRM.

Although both SugarCRM and SuiteCRM provides compelling solutions that attract all sizes of companies but Sugar CRM is used by Large Enterprises while SuiteCRM is for small and medium size companies.

Let’s start the battle between SugarCRM and SuiteCRM and compare its features, Price and interface and you will decide for yourself that what suits best for your organization.

SugarCRM placed itself as a top CRM System. SugarCRM platform offers you a wide range of features like project and activity management, Advanced reporting, Sales force automation, Forecasting to integration with more than 110 apps. SugarCRM is the commercial software so be ready to pay the annual fee for it. SugarCRM CE is Free but unfortunately it is not supported by the company anymore.

Suite CRM is Forked from SugarCRM and it is designed by the popular development agency Sales Agility. As Sugar Itself closed its community edition they have decided to develop an alternative application to it with many new enhancements and new modules like Google maps, Events, Search Portals, responsive themes, workflows, invoices etc. are added to it. In addition to its many new modules extensive bug fixes and many enhancement to the core functionality have been made. One of the most popular add on is ‘’Advanced Workflow’’ that allow to perform various tasks. It’s been 4 years and almost thirty updates have been made in SuiteCRM up till 2017.

                                Comparison Between the two CRM Solutions.

So finally we are going to compare SugarCRM and SuiteCRM in the table below. We try to compare these two on Features, Pricing, and interface, supported integrations, Client ratings etc.

	SugarCRM	SuiteCRM
User Interface	Paid version of SugarCRM has Changed a lot in enterprise edition and has a blocky structure.	Easy to use themes with different fonts and colours.
Features	·         Sales force automation ·         Forecasting ·         Support automation ·         Marketing lead management ·         Reporting and dashboard. ·         Call Center automation ·         SugarCRM mobile ·         Cloud or on-premise deployment ·         Unlimited studio customization ·         Support  for My SQL and SQL server on site ·         Unlimited online support ·         Advanced workflow ·         Revenue line item level opportunity tracking and forecasting. ·         Advanced workflows ·         Product level quotes ·         SQL-Based reporting access ·         Centralized Storage ·         Third-party integrations	·         Customer self service ·         Sales Portal ·         Flexible workflow ·         Servicing ·         Marketing ·         ROI Calculator ·         Finance Management ·         Billing and invoicing ·         Flexible modelling of business processes ·         Template quotations ·         Pricing Strategy Control ·         Contract Renewal Servicing. ·         Q&A support.
Products	·        Sugar Professional Comes with 15 GB storage Sales, Marketing, Support automation features. ·        Sugar Enterprise Sales, Marketing, Support automation features, Enterprise opportunity management, Private Cloud option, 60 GB  ·        Sugar Ultimate 24x7 support,250 GB Storage, Support automation features ,Marketing and Sales.	·        SuiteCRM Sales Helps business to focus primary on sales. ·        SuiteCRM Service Provides you world class best customer service. ·        SuiteCRM MAX It is for those who want to enjoy everything SuiteCRM has to offer. It has everything.
Price	From $40,$65,$150/user/month accordingly	SuiteCRM On-site is free. SuiteCRM On-Demand   It includes the single fee of $10 user/month for all editions.
Call Center automation	Available	Not-Available
Revenue Item Line opportunity tracking and Forecasting	Available	Not-Available
Company Email	Sales@sugarcrm.com	info@salesagility.com
Languages	USA,UK.CANADA,GERMANY,SPAIN FRANCE, INTERNATIONAL.	USA, UK, CANADA, INTERNATIONAL.

In the End we can conclude that both have their own importance and it depends upon the needs and goals of the organizations which is the decisive factor of choosing the CRM Solution which is the Right fit for them. Of course the Paid Version of SugarCRM are way better and the Enterprise Edition has more features and way better user interface than SuiteCRM. Also when it comes to security there is the big question mark in SuiteCRM which is open source but in paid edition you do not have to worry about Security.